The health and safety of our community is paramount. At St Albans Community Centre (STACC), the Bowery Theatre, and our Art Spaces (Sunshine Arts Space, Hunt Club Community and Arts Centre) we are doing everything we can to ensure your safety at our venues. Our team is always looking out for you! STACC, Bowery Theatre and our Art Spaces are COVID Safe venues. We have introduced strict safety and hygiene measures in line with Victoria’s Department of Health and Human Services guidelines to prevent the transmission of COVID-19. We continue to regularly monitor all government updates to ensure our procedures reflect current directives.

Please note that the safety measures below may be updated, so please check this page again prior to your visit. To make your experience as seamless and enjoyable as possible, we ask that you take your time to read the information below to best prepare you for your visit to our venues. Help us keep everyone safe by supporting our COVID-Safe plan.

If you feel unwell
Please do not visit if have experienced cold or flu like symptoms, are awaiting the results of a COVID-19 test, or have returned from overseas or have been in an outbreak area. Stay home and take care.

Masks
Masks are recommended inside Council venues including St Albans Community Centre, Bowery Theatre and Art Spaces venues.

Good hygiene
Please use hand sanitiser provided at entry and throughout the site or wash your hands for at least 20 - 30 seconds with hot water and soap (in bathrooms).

Attending a performance
Prior to arrival, download your eTicket and have it ready on your mobile phone for scanning. If you do not have access to email, our box office team will assist you, but please keep interactions to a minimum. The box office will open 30-minutes before each event. Masks are recommended in the Bowery Theatre.

Venue Capacity
The Bowery Theatre may be operating at reduced capacity. Patrons will be socially distanced from other audience members within the theatre, we will continue to seat you with your booking group.

Ticketing
Go digital and help to minimise the handling of physical items at the theatre, by choosing 'eTickets sent via email' when you book online.

We have updated our terms and conditions to meet COVID-safety guidelines. Please refer to this for our ticket returns policy. Our presenting partners may have their own returns policy. Check partner websites for details.

If you need to exchange your tickets to another performance because you have experienced any coronavirus symptoms recently, or are awaiting the results of a COVID-19 test, please stay home and contact us up to 1 hour in advance of your scheduled performance so we can assist you.

Cloak room facilities - none
To avoid the handling of your personal items, please avoid bringing large bags or other bulky items to the theatre. Large bags and equipment will not be permitted in theatre.

Cashless payments only
We are accepting payment by card if purchasing tickets at the box office and kiosk, to help minimise the handling of physical items at the venue. Please bring a credit or debit card for any onsite purchases, as we accept cashless payments only.

Travelling to STACC
We encourage travelling outside of peak hours.

Accessibility
We are committed to making STACC accessible to all patrons. If you have any access requirements or questions, please contact us ahead of your visit.

Enhanced daily cleaning
We have implemented enhanced cleaning procedures across our venues. This includes regular cleaning of high-touch surfaces throughout the day. Please be mindful of high traffic areas and keep touching to a minimum.

We hope you enjoy your experience at our venues and greatly appreciate your support.

Please note, patrons who do not follow the instructions of our staff will be refused entry and asked to leave to ensure the safety of all visitors, artists, and staff.

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