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Before proceeding with your purchase, please read these Terms and Conditions carefully. You must not complete your purchase unless you agree with these Terms and Conditions.
Nothing in these Terms & Conditions excludes or restricts any rights or remedies a Consumer may have under the Australian Consumer Law.
In these Terms and Conditions, a reference to the Theatre, refers to Brimbank City Council/ trading as Bowery Theatre.
1.1 By purchasing a ticket or other product through an authorised sales channel, you agree to comply with the Terms and Conditions.
1.2 Tickets may be sold or issued by the Theatre in its own right or as agent for a third party (for example, where an outside organisation is hiring a venue and has engaged the Theatre to act as ticketing agent for performance in that venue).
1.3 Where the Theatre sells tickets as an agent, the name of the presenter or event to which your ticket relates is usually shown on the front of the ticket but is also available from the Theatre The Theatre has no control over, or liability for, the performance of the event. All ticketing complaints and claims, and your legal rights, are against the third party presenter and not the Theatre, except where the Theatre is at fault or where you have a legal right against the Theatre under the Australian Consumer Law.
1.4 The Theatre’s conditions of entry are incorporated into these Terms and Conditions and apply to your ticket. The Venue’s conditions of entry are available at https://creativebrimbank.com.au or you can ask the Theatre for a copy.
1.5 Without limiting clause 3.5 below, these terms and Conditions continue to apply even if a ticket is provided to a third party by any means and any subsequent holder of a ticket will be bound by these Terms and Conditions.
1.6 These Terms and Conditions incorporate the Live Performance Australia Code of Ticketing practice – Consumer Code (LPA Code), which sets out a code of conduct for the sale of tickets to live events including consumer rights. You can obtain a copy of the LPA Ticketing Code of Practice at https://liveperformance.com.au.
1.7 Your ticket may be subject to additional booking terms, which will be notified to you prior to purchase. For example, if your ticket is to a timed ticketed exhibition, your ticket will only be valid for your nominated session time. To the extent that there is any inconsistency between these additional booking terms and the Terms and Conditions, these Terms and Conditions will prevail.
2. Amendments to terms and conditions
2.1 The Theatre may update, replace or vary these Terms and Conditions at any time, including for specific events. Changes will be made effective by posting them on the Theatre’s website at creativebrimbank.com.au
2.2 By making a purchase through the Theatre or an authorised sales channel, you agree to be bound by the Terms and Conditions that apply at the time of purchase.
3. Purchase of Tickets
3.1 Tickets are valid only when purchased through the Theatre or from an authorised sales channel. The Theatre reserves the right to cancel and not refund any ticket it reasonably believes has been bought or sold by an unauthorised seller.
3.2 In the case of an Event cancellation, a refund will be provided to the original ticket purchaser. If you have purchased a ticket from an unauthorised seller, you have no refund right from the Theatre and may be at risk of no refund from that unauthorised seller.
3.3 The Theatre will advise any known restricted viewing information prior to the purchase of a ticket.
3.4 In the interests of maintaining fair access to tickets, the Theatre may place limits on the number of tickets that you can purchase. The Theatre reserves the right to cancel and not refund any purchase exceeding those limits.
3.5 Tickets must not be on-sold at a premium, packaged with other goods or services, offered as a prize or otherwise used for advertising, promotional or commercial purposes, without the prior written permission of the Theatre. The Theatre may cancel tickets or refuse to accept orders which it believes are in breach of this condition and the bearer of the ticket may be refused admission to the ticketed event.
4. Pricing and Payment
4.1 All prices are quoted in Australian dollars and are inclusive of GST (where applicable). Where GST applies, your ticket is a tax invoice.
4.2 Tickets advertised at a particular price will be available at that price for a reasonable period of time and in reasonable quantities.
4.3 Prices are subject to change without notice.
4.4 A service charge may apply to each purchase and you will be notified of the applicable fee prior to purchase.
4.5 You warrant that you have the authority to make payment for your purchase and that you own/hold or have express permission of the owner/holder of the credit card or other payment facility used to make the purchase.
4.6 If the amount paid by you for your purchase is incorrect for any reason (including ticket price and fee amount where the error was due to an error in a price posted on the Theatre’s website or otherwise communicated to you or human error or technical malfunction), the Theatre may cancel the order or the purchase and refund you the amount paid.
4.7 Where the purchase was a ticket, the Theatre may offer you a replacement ticket to you at the correct price.
5. Delivery and Collection of Tickets
5.1 If you purchase tickets online or by phone, you will be given a confirmation number or document or print at home ticket to confirm your purchase. If you do not receive a confirmation or are otherwise concerned that your purchase was not successful, you must contact us for confirmation of your purchase. The Theatre takes no responsibility for incomplete purchases including where you have not received a confirmation number but have made no attempt to confirm the order.
5.2 Delivery of tickets will only be made upon receipt of full payment. Most tickets are delivered electronically. You may request to collect your ticket from the Venue box office.
5.3 Tickets for collection at the Venue box office are available to collect during standard box office operating hours by the credit card holder or their authorised representative. The person collecting the tickets may need to present the order confirmation number, the credit card used to purchase tickets, photo identification and valid proof of any concession entitlement.
5.4 The Theatre at its discretion reserves the right to not issue purchased and/or reissued tickets until one hour prior to the performance advertised starting time.
6. User Account
6.1 Prior to making an online purchase, you may be required to register for a user account and to nominate an email address and password for your account. You must maintain the confidentiality and security of your user account (including your password) and must not provide it to any other person.
6.2 You are responsible for the use of the online purchase function and all transactions conducted using your account. If you become aware of any unauthorised use of your account, you should notify the Theatre immediately and reset your password.
7. Lost or Stolen Tickets
7.1 Where tickets are lost, stolen, misplaced or damaged, the Theatre may charge an administration fee to issue replacement tickets and may require proof of identity and purchase prior to issuing a replacement ticket.
7.2 The Theatre may not provide replacement tickets where tickets are for general admission rather than allocated seating.
8. Companion Card Scheme
8.1 The Theatre is an affiliate of the Companion Card program and admits carers to ticketed events as ticketed complimentary guests. The companion must sit in the nearest available seat to the cardholder to assist them during their visit.
8.2 The use of a Companion Card is restricted to people who are unable to participate at a particular venue or event without attendant care support. Details of use are contained on the Companion Card website www.companioncard.org.au.
<... Only the person whose photograph and name appear on the card can use the Companion Card.
8.4 A valid Companion Card or Companion Card number must be produced at the time of purchase, the point of ticket collection and/or on request to gain access to the Companion Card Scheme offer.
8.5 The Companion Ticket is not valid unless the cardholder is present at the event to which the ticket relates.
8.6 The Companion Ticket holder may be charged for the ticket if the requirements above are not met.
9. Conditions of Entry
9.1 Attendance at a Venue or an event and the right of admission is reserved by the Theatre, the Venue and/or the presenter (as applicable).
9.2 By attending an event, you agree to the Theatre’s/ Venue’s conditions of entry.
9.3 You may be refused entry or required to leave the Venue or event for any valid reason, including:
(a) Where you cannot produce a ticket for the event.
(b) Where you produce a ticket that has been handled or dealt with in a way that is contrary to these Terms and Conditions.
(c) Where you cannot produce proof of concession entitlement where a concession ticket has been purchased. Concession tickets purchased through the Bowery Theatre can be exchanged to a full price ticket at the Box Office prior to an event. You will be responsible for paying any difference in the ticket price.
(d) Where you produce a ticket that is identified by the Theatre as having been sold by an unauthorised seller.
(e) Where you refuse to remain in the area or seat designated on your ticket.
(f) Where you have in your possession and/or refuse to surrender to the Theatre’s staff any prohibited object or article including but not limited to dangerous items, photographic or recording equipment or food or alcohol that is not permitted to be brought into or used in that Venue.
(g) Where you refuse to undergo a physical search or a search of your possessions.
(h) Where you behave in a manner which causes or may cause property damage or that threatens or may threaten the safety of performers, other people, including as a result of intoxication.
(i) Where you behave in a manner that unreasonably interferes with other people’s enjoyment of the event, including through the use of cameras, mobile phones, personal computers, paging devices or other electronic devices.
(j) Where you otherwise breach these Terms and Conditions or fail to follow the reasonable directions of Theatre staff.
9.4 In these circumstances, Tickets will not be exchanged or refunded unless required by law (including the Australian Consumer Law).
10. Event Changes and Information
10.1 Particulars of an event may be changed without prior notice. Artists or performers may be added, withdrawn or substituted for specific performances. Wherever possible, the Theatre will advise consumers of event changes prior to the commencement of the performance, or at the event where prior notice is not possible.
10.2 It is standard practice to use understudies where the principal performer is unavailable for reasons outside the presenter’s control, or where the performer is not required by his or her contract to perform. You will be advised of the use of any understudies at the event.
10.3 You will be made aware of the identity of the support acts, where known. If this is not known, you will be made aware of where you can obtain the information prior to the event. You will be made aware of any changes to the advertised support act(s) or performer(s) at the event.
10.4 Seating areas of a Venue may be closed with or without prior notice. If a ticketed seating area is no longer available, you will be relocated to another area of the Venue within the same price reserve. Where the normal configuration of the Venue is significantly varied for a particular event, the configuration to be used will be disclosed in promotional material and event information.
10.5 Advertising for events with adult themes will include information about the recommended age for ticket holders. This information will be available on our website for your review prior to purchasing tickets.
10.6 For some events, the artist or presenter may encourage audience members to actively engage with the performance in some way, for example by standing up, waving or dancing. This may impact on visibility in some seating locations. Where this is known to the Theatre, you will be advised of any restricted viewing information prior to purchase.
10.7 Once an event has commenced, admittance or re-admittance to the Venue will usually be during a suitable break in the Event and may be to a different seating location. For some events, admittance or re-admittance may not be possible.
10.8 In any of the circumstances set out above, Tickets will not be exchanged or refunded unless required by law (including the Australian Consumer Law).
11. Exchanges and Refunds – Ticketed Events
11.1 You will be entitled to a ticketing refund as provided for in the LPA Code or as required by law (including the Australian Consumer Law).
11.2 Provided that you purchased your ticket through the Theatre or from an authorised sales channel, you will be entitled to a refund where:
(a) The event is cancelled. (Note that where an event is rescheduled, reasonable endeavours will be made to ensure that you are offered seating in a similar location at the rescheduled event. If the event is not rescheduled, you will receive a full refund of the Ticket price and other Ticket charges.)
(b) The event is rescheduled and you cannot or do not wish to attend the rescheduled event.
(c) The event is significantly relocated, and the nature of the experience and/or geographic location of the event is fundamentally altered by the relocation. You must apply for a refund within five (5) working days of the announcement of the relocation in order to obtain a refund.
(d) An event is cancelled due to unforeseen circumstances that arise during the event, leaving the event uncompleted. (Note however that if a substantial proportion of the event is completed then, depending on the circumstances, the Theatre may determine that a refund or exchange is not warranted in which case a refund or exchange right will not apply.
11.3 You will not be entitled to a refund or exchange in the following circumstances:
(a) Your ticket was free or complimentary.
(b) You did not enjoy the event or were dissatisfied with the performance at the event.
(c) You are unable to attend for reasons outside the Theatre’s control including but not limited to; illness; illness of any person accompanying you to the event, or other person for whom you need to care; transport failure or delay; or where you choose not to attend the event.
(d) You arrive late to an event and are refused entry on the grounds that latecomers will not be admitted, or you are delayed admission or readmission until a suitable break in the performance.
(e) You have been refused entry to or evicted from the event or Venue.
(f) A performance has been made by an understudy in the place of a main performer, provided that you have been made aware of the use of an understudy at the Event.
(g) An opening or support act is cancelled or replaced or if the acts appearing at a festival change, provided that you are made aware of the cancellation, replacement or change at the event.
(h) The advertised ticket price is changed in response to varying levels of consumer demand.
(i) Additional seats or additional dates are released for presentation of the event.
(j) Tickets for a general admission event are lost or stolen.
11.4 Refunds will be paid to the original ticket purchaser. Proof of identity and and/or proof of purchase (including the original ticket) may be requested.
11.5 Refunds will be processed using the original method of payment. If the original method of payment was cash, a refund will be issued via cheque.
11.6 Refunds may not necessarily be available at the time the refund is requested.
11.7 Refunds will be limited to the face value of the ticket plus any service charges applied to the specific ticket purchase. Where tickets to multiple events are purchased in a single order, the Theatre will not refund the service charge.
11.8 Unless required by law, the Theatre will not reimburse you for auxiliary expenses incurred in connection with your attendance or non-attendance at an event, including a cancelled, rescheduled or relocated event. Auxiliary expenses include, but are not limited to, the cost of travel, meals, car-parking, child-care and accommodation. You may wish to take out ticket and/or travel insurance for those expenses.
12. Children’s Events and Minors
12.1 Children who have not yet turned two years old will generally be admitted into an event that has indicated an allowance for ‘Babes In Arms’, at no cost. In these cases, children will not be allocated a seat and must be seated on an accompanying adult’s lap for the duration of the event. Some productions may not specify the allowance of Babes In Arms in which case please contact the Theatre prior to ticket purchase to discuss the policy and reach a prior resolution of the matter if you want to bring a child under two years old to such a show.
12.2 Some events do require children under the age of two to be admitted with a ticket – particularly for performances programmed specifically for this age group. If this is the case, this requirement will be clearly stated prior to purchase including on the event’s webpage.
12.3 Any person (regardless of age) interrupting the enjoyment of other visitors may be asked to leave an event and/or the venue and purchasers agree to comply.
12.4 Schools and other group tickets are subject to availability and additional conditions may apply.
12.5 Children under 15 years of age must be accompanied by an adult at all times. Proof of age may be required by the Venue.
13. Respectful Workplaces
13.1 At the Bowery Theatre, we aim to provide the best possible working environment for our team members and anyone who enters our spaces: one that is based on collaboration and respect.
13.2 Whether you are a customer, visitor, employee, contractor, artist, technical crew, function attendee or volunteer, we expect you to contribute to an environment that upholds these standards.
13.3 When you are at a Brimbank City Council venue, if you experience harassment or feel unsafe, please report it as soon as possible to an Brimbank City Council team member (identifiable from name badges). All reports of harassment, bullying and other inappropriate behaviour will be swiftly investigated in accordance with Brimbank City Council’s policies and relevant legislation and acted upon as appropriate.
14. Gift Vouchers
14.1 You may purchase a Bowery Theatre Gift Voucher (which can be redeemed for tickets) to any stated monetary value.
14.2 Gift Vouchers and unused portions of Gift Vouchers should be spent within 12 months from the date of purchase, which is the “expiry” date displayed on the Gift Voucher.
14.3 When available, you may also purchase a gift voucher for a specific event. These vouchers may only be to a specific monetary value reflecting the price of tickets to that event. These gift vouchers can only be redeemed for tickets to that event. These gift vouchers must be spent by the end of the event season, which is the “expiry date” displayed on the gift voucher.
14.4 Gift Vouchers can be redeemed in person at Bowery Theatre Box Office, or Online.
14.5 Any unused balance will not be refunded or credited on expiry.
14.6 Gift Vouchers are non-refundable.
14.7 Gift Vouchers cannot be redeemed for cash.
14.8 Additional values cannot be added to an existing voucher; however, additional vouchers may be purchased.
14.9 If your order exceeds the amount of your Gift Voucher, you must pay for the balance with an alternate available payment method.
14.10 Gift Vouchers are considered cash. Replacements will not be issued for lost or stolen Gift Vouchers.
14.11 The standard fees and charges must be applied to all Gift Voucher transactions.
14.12 We may request an alternative form of payment if we have reason to believe that a Gift Voucher has been fraudulently obtained and is being used to make purchases.
14.13 We may provide purchasers of Gift Vouchers with information about the redemption status of Gift Vouchers.
15. Merchandise and other products
15.1 Merchandise and other products (including food and beverage products) will not be refunded or exchanged except as required by law (including the Australian Consumer Law).
16. Promotions and Competitions
16.1 If you received your ticket or other product as a prize, gift, donation or otherwise at no cost, these Terms and Conditions and the terms and conditions of the relevant promotion or competition apply to your use of the ticket.
16.2 Your ticket or other product received in a promotion and/or competition is non-refundable and cannot be exchanged for any monetary value or any other event, ticket or product unless otherwise stated.
17.1 You may be asked to provide personal information (including email address, postal address and other contact information) when making a purchase. Please ensure that you provide current, complete, and accurate information. If you do not provide personal information when requested, we may not be able to fulfil your order and may not be able to contact you to give you information about the event or to advise you of changes to the event including cancellation.
17.2 By making a purchase, you consent to the collection, use, disclosure and handling of your personal information as set out in the Theatre’s Privacy Statement which is available at https://www.brimbank.vic.gov.au/privacy-policy
18. Voluntary Assumption of Risk
18.1 You enter the Venue at your own risk.
18.2 You understand that attendance at any event and/or the Venue may carry with it certain dangers, including the risk of injury and damage to you or your property.
18.3 By attending the event and/or the Venue, you accept the risk of damage and loss (including property damage, personal injury, economic and consequential loss) howsoever arising (including by negligence) at the Venue. This includes damage or loss caused by the acts or omissions of other ticketholders, visitors, guests, and the employees and agents of the Theatre or a presenter.
19. Limitation of Liability
19.1 To the extent permitted by law (including the Australian Consumer Law), the Theatre is not liable to you for any loss, damage, injury, delays, additional expenses or inconvenience arising as a result of your attendance or non-attendance at the Venue and/or the event.
19.2 Where liability cannot be excluded or modified by law, including pursuant to the Australian Consumer Law, the liability of the Theatre is limited to the minimum permitted by law.
20. Complaints and Feedback
20.1 Consumers are encouraged to provide feedback on the services provided by the Theatre. For information on how to provide feedback to the Theatre, visit creativebrimbank.com.au/contact
COVID-19 Safe Returns and Exchanges
If you have experienced any coronavirus symptoms in the past 14 days or are awaiting the results of a COVID-19 test, please stay home and contact us in advance of your scheduled performance so we can assist you with your enquiry.
Our dedicated box office staff will be available to assist you up to 1 hour prior to every performance on 03 9249 4599.
In addition to the conditions outlined in the Ticketing - terms and Conditions of Purchase, a patron may request one exchange per ticket free of charge up to 24 hours before the event if they are experiencing cold or flu-like symptoms without written documentation. This exchange will be facilitated if one is available and if permitted under the restrictions of the day. If an exchange is not available, the value of the ticket will be held by Bowery Theatre until a time an exchange is available. This credit is non-refundable and must be used within three months.
A patron may request an exchange or refund for a ticket within 24 hours of the event, or up to 48 hours after the event if they are experiencing COVID-19 symptoms and provide written documentation. Acceptable documentation includes, and is not limited to, written medical evidence of a positive COVID-19 test result, or that a COVID-19 test has been administered within a reasonable timeframe and the patron has been asked to self-isolate while awaiting results.
Please note, all refund and exchange transactions must be negotiated with the person that purchased the tickets.
About these Conditions
The purpose of these Conditions of Entry is to ensure the safety and enjoyment of all visitors to the Bowery Theatre, The Saint Albans Community Centre and all venues operated by Brimbank City Council that tickets are sold to or entry is granted through registration or other process. (Venue)
These Conditions of Entry (“Conditions”) apply to your entry and use of Venues.
In these Conditions, references to:
(a) ‘we’, ‘us’, ‘our’ or ‘Venue’ means the Brimbank City Council, it’s Venue and its employees, agents, officers and independent contractors;
(b) ‘you’ or’ your’ refers to you, or any person with you, including any dependents or children under your supervision.
You must comply with these Conditions and follow the reasonable directions of Venue team members, as well as any signage in relation to your entry and use of the Venue.
We reserve the right to deny entry to or remove any person from the Venue.
You are responsible for the security of your own belongings while at the Venue and you must not:
(a) leave any bags or personal items unattended;
(b) have in your possession and/or refuse to surrender to Venue team members any prohibited object or article including but not limited to dangerous items, photographic or recording equipment or food or alcohol that is not permitted to be brought into or used in the Venue; or
(c) refuse to undergo a physical search or a search of your belongings.
We reserve the right to:
(a) inspect and search you and your belongings while you are at the Venue;
(b) require any bag or personal items to be stored on site, which may attract a fee;
(c) exclude all bags from the Venue when deemed appropriate; and
(d) deny entry or remove you from the Venue (without refund) if you refuse to comply with these above Conditions of Entry.
You are responsible for behaving in a manner that does not interfere with the safety and enjoyment of others. Specifically, you must not:
(a) behave in a manner which causes or may cause property damage or that threatens or may threaten the safety of performers, visitors, other audience members or any other persons, including as a result of intoxication; or
(b) behave in a manner that unreasonably interferes with other audience members' enjoyment of the Venue or any presentation in progress, including through the use of cameras, mobile phones, personal computers, paging devices or other electronic devices.
(a) Brimbank City Council, we aim to provide the best possible working environment for our team members and anyone who enters our spaces: one that is based on collaboration and respect.
(b) Whether you are a customer, visitor, employee, contractor, artist, technical crew, function attendee or volunteer, we expect you to contribute to an environment that upholds these standards.
(c) When you are at a Brimbank City Council Venue, if you experience harassment or feel unsafe, please report it as soon as possible to a Venue team member. All reports of harassment, bullying and other inappropriate behaviour will be swiftly investigated in accordance with Council’s policies and relevant legislation and acted upon as appropriate.
You must not:
(a) touch or interfere with the artwork or any other objects on display in exhibitions, displays or in the foyer of the Venue unless the item is clearly designated as an interactive element;
(b) smoke or use e-cigarettes indoors at the Venue;
(c) take photographs, audio, or video recording where this has been restricted;
(d) consume food or drink (including alcohol) purchased outside the Venue, unless otherwise indicated;
(e) purchase or consume alcohol at or on the Venue unless you are 18 years of age or older;
(f) bring animals onto the Venue, unless they are registered assistance animals;
(g) enter areas of the Venue not open to the public, unless authorised by the Venue; or
(h) bring bicycles, motorcycles, motorised/electric scooters or segways into the building without the express permission of the Venue.
Children under the age of 15
Children under the age of 15 must be under the supervision of a responsible adult (18 years of age or older) at all times.
Use of your image
You consent to and authorise us to film, record or photograph you (Recording), and to reproduce Recordings in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction in any medium or context for any purpose without further authorisation by, or compensation or attribution to you. All Recordings are our sole property and you release us from liability arising on account of such usage.
Security cameras may be operating at the Venue and you acknowledge that you may be filmed.
Admission to events
You must have a valid ticket or entry pass to attend an event or performance and appropriate evidence of entitlement when purchasing a ticket or attending an event or performance with a concession.
Once an Event has commenced, admittance or re-admittance to the Venue will usually be during a suitable break in the Event and may be to a different seating location. For some events, admittance or re-admittance may not be possible. Further information is contained in our Terms and Conditions of Ticket Sales.
You enter the Venue at your own risk. To the maximum extent permitted by law, Brimbank City Council will not be responsible for any loss, damage, harm or injury arising from your entry to the Venue.
These Conditions prevail in the event of inconsistency with any specific conditions which may apply to:
(a) your use of the Venue Car Park, in which case the conditions will be clearly stated at the Car Park Entry Point and online; or
(b) certain events, in which case the conditions will be clearly stated on the event’s webpage.
We collect, use and disclose personal information in accordance with our Privacy Statement, which is available at www.brimbank.vic.gov.au/privacy-policy
Complaints and Feedback
Consumers are encouraged to provide feedback on the services provided by the Venue. For information on how to provide feedback speak to the Venue team or contact the Venue or The Brimbank City Council during business hours.
Before entering our venue(s), please click here to review COVID Safety at our venue